Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on trust in the digital economy, users of the website www.campanilemetzcentregare.com/en are informed of the identity of the various parties involved in its implementation and monitoring :
METZ TGV INVEST HOTEL - Limited Company
Registered office located at 35 Rue Pauline Borghèse, 92200 NEUILLY SUR SEINE
Capital of 203 000 €
Registered with RCS No. 529 328 346
Intracommunity VAT No. FR87 529 328 346
Director of publication :
Operations Department, Hotels and Restaurants Division
35 Rue Pauline Borghèse, 92200 NEUILLY SUR SEINE
Hosting company :
Head office : 2 rue Kellermann - 59100 Roubaix - France
These conditions are applicable to all sales concluded with the hotel Campanile Metz Centre Gare, 90 Rue aux Arènes, 57000 Metz; with the exception of group bookings. As a result, the customer acknowledges having read these general terms and conditions of sale and undertakes to comply with them.
These conditions of sale can be modified at any time and the applicable conditions will be those in force on the date the reservation is made.
For each reservation made, a reservation number will be given to you. This number will allow you to cancel your reservation if necessary. Please note that no cancellation, modification or refund is possible in the case of online payment.
All bookings made on the Internet require a credit card number and an expiry date as a guarantee.
Payment for your stay is made on site at the end of your stay, unless you do not show up at the hotel and have not previously cancelled your reservation. In which case the amount of the first night will be charged to you.
In addition to cash, the following payment methods are accepted: Visa, American Express, MasterCard, Diner's Club, Maestro, Eurocard. We also accept payment by Holiday and Cadhoc Cheques. Payment by cheque is not accepted. Please inquire directly with the hotel for any further information.
2) Cancellation conditions
Except for offers that cannot be modified or cancelled, any cancellation can be made the same day, on the Internet, at the head office or at the hotel before 6:00 pm. A cancellation number will then be issued to you.
The prices displayed on our website are in euros. They are displayed all taxes included, excluding the daily and personal tourist tax collected on behalf of the municipality. Our prices are subject to change at any time without this being applicable to reservations already confirmed, unless there is a change in the legal or regulatory fees imposed by the competent authorities.
4) Non-modifiable, non-cancellable offers
We are led to propose promotional offers for which no cancellation or modification is possible. Pursuant to Article L121-21-8 of the Consumer Code, the right of withdrawal provided for in Article L121-21 is not applicable.
5) Online payment
Our website offers a single online payment. The entire stay will be charged to your credit card. Payment on site is made by credit card (Visa, Mastercard, Eurocard, American Express) via a secure online payment system. You will be asked for the credit card number, the trigram on the back of the card and the expiry date. Any payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against him.
All orders are placed following the following steps: choice of request criteria; proposal of one or more offers; summary of the order in detail with the total price; verification and correction of the order if necessary; final validation of the order after validation of our general conditions of sale; online payment in secure mode; display of the detailed order confirmation at the email address provided.
The booked stay is only definitively acquired after the effective debit of your credit card and receipt of our confirmation. The confirmation shall be deemed to represent the agreement of the parties.
The customer is invited to exercise the greatest diligence in the presentation of any claim in order to allow it to be processed under the best possible conditions.
Any request for information or complaints must be addressed to the hotel directly. The client is invited to send any claim relating to a stay as soon as possible, in order to facilitate its processing. He must also have taken care during his stay to report any inconvenience in order to limit any possible consequences.
In the event that, for any reason beyond your control, we are unable to secure the reservation made, we will make our best efforts to relocate you at our expense to a hotel of at least an equivalent category located nearby.
8) Protection of personal data
Please refer to our legal notices regarding the general data protection regulations.
9) Liability and warranty
The customer acknowledges the risks associated with the use of the Internet. We will make our best efforts with our suppliers to ensure the proper functioning of the site but cannot guarantee that this site is free of any anomaly or malfunction. We therefore cannot be held liable for damages resulting from the use or total or partial inability to use the site. In particular, we cannot be held liable in the event of non-performance or improper performance by the customer, a third party or due to force majeure.
10) Applicable law
These general terms and conditions of sale are subject to French law. In accordance with Article L141-5 of the Consumer Code, the consumer may, at its choice, bring an action before the court of the place where it resided at the time of conclusion of the contract or the occurrence of the harmful event, in addition to one of the courts with territorial jurisdiction under the Civil Procedure Code. However, the parties undertake to make their best efforts to reach an amicable settlement.
This Personal Data Policy binds Company Metz Tgv Invest Hotel and applies to all personal data processing that we implement on our website.
In the context of the use of our website, we may collect and process certain personal data concerning you.
Because respect for our privacy is essential for us and justifies the trust you place in us, we have put in place this personal data policy which, in a spirit of transparency, aims to inform you about the methods of collecting and processing your personal data ; our commitments undertaken to ensure the security of your data ; the rights you have over the processing of your personal data ; our obligations, as well as yours, in order to ensure maximum protection of your data.
In compliance with the new General Data Protection Regulations (RGPD) and the French Data Protection Act, we have implemented the necessary measures to protect your personal data.
As such, we implement the principles of privacy protection from the design stage and by default, and respect the principles of the RGPD and the Data Protection Act.
1) Identity and contact details of the controller
We process your personal data as controller, which means that we control how this personal data is processed and decide on its purposes.
We, Metz Tgv Invest Hotel, are a limited liability company with a capital of € 203 000, RCS n° 529 328 346, whose registered office is located at 35 rue Pauline Borghèse, 92200 Neuilly Sur Seine.
2) Collection of personal data
We mainly collect identification and contact data (name, first name, email address...), which allows us to know who you are, in particular in order to better manage your reservations and the commercial relationship we have with you. In order to provide you with suitable offers, we also process data relating to your interests based on your consumption data during your stay on site.
We collect the data that result from your interactions with us, on the website, by phone, via hotel comparators or directly during your stay.
Why do we process your personal data?
- To book a hotel room or create a customer account or track your reservation through our customer service
- As a guarantee, when you book a room online
- For the administration of our website
- When you are looking to contact us via a form or by phone or when you want to leave a notice
- To offer you our commercial offers and those of our partners
What data do we collect?
- Identification data such as: title, surname, first name, email address, postal address, date of birth, postal code, country, language of communication, your mobile and/or fixed telephone number and possibly the recording of your telephone conversations when you make a reservation by telephone
- The data of your stay: dates, number of nights, destination, presence of an adult/child
- Your credit card details
- Data related to your device and connection, including: IP address, Internet connection, browser type, information about the device used
- Geolocation data, interests and consumption data if you have used a mobile device
In general, the lack of information in the fields identified in the site by an asterisk (*) does not allow us to provide you with all or part of the services we offer and the functionalities of the site and your requests may not be taken into account.
The other fields are optional and are intended to improve the quality of the services offered to you.
When a form (opinions, contacts) offers a free field, we ask you not to indicate any personal information and to limit yourself to the information strictly necessary to process your request. We reserve the right to remove any unnecessary information at your request. We do not collect sensitive data about you.
We automatically collect technical data (IP address, internet connection, browser type, information about the device used) and data collected using cookies when using the services. For more information on cookies, please refer to our cookie management policy.
We may indirectly collect your personal data from some of our partners who record your booking from their own websites and may or may not collect the booking price on our behalf.
These partners are online hotel comparators or search engines such as Booking.com, Expedia, Kayak, Google Ad Words, Google Hotels Ads, TripAdvisor, Skyscanner, Trivago.
They collect and transmit to us the data necessary for your reservation. These partners may collect other data on their own behalf that we do not have access to.
These companies process the personal data you provide on their own behalf. Therefore, we encourage you to review their privacy policies to understand how and why they treat the data you provide to them.
3) Your rights as a customer
In accordance with the provisions of articles 15 to 21 of the RGPD and 38 to 40 of the Data Protection Act, you have, as a person concerned by the processing of personal data, a right of access, rectification, deletion, limitation and portability on your personal data that we process. You also have the right to file a complaint with the competent supervisory authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).
If the processing of personal data by us is based on your consent, you may withdraw your consent at any time. You may exercise these rights at any time and free of charge, except in the case of manifestly unfounded or excessive requests (in particular because of their repetitive nature). In this exceptional case, we reserve the right, in accordance with the DGMP, to charge a reasonable fee (based on the administrative costs of your request) or to refuse your request. We inform you that we do not currently have a Personal Data Protection Officer.
- Right of access
The right to know if we hold personal data about you and to obtain a copy of it, as well as, in particular, the following information: the purpose of the processing, the categories of personal data processed, the categories of recipients of the data, the period of storage where possible, the rights you enjoy.
- Right to erase (right to forget)
Right to obtain the deletion of your personal data in the cases provided for by the DGPS (Article 17), in particular when the data we process are no longer necessary for us, when you oppose commercial prospecting and request deletion in addition to stopping the processing, or when the processing is unlawful.
- Right of opposition
This right applies when we process your data in order to pursue one of our legitimate interests. In the event of a request for opposition from you, we will analyse the reasons relating to your particular situation and investigate whether we have a legitimate and compelling reason to continue processing your data. Otherwise, we will stop the processing in question.
- Right to oppose commercial prospecting
In the event of opposition to commercial prospecting, we will simply stop processing the data concerned.
- Withdrawal of consent
Where the processing of your personal data is based on your consent, the withdrawal of your consent prevents us from continuing to process the data in question.
- Right to limitation
You may request that the processing be suspended, with the exception of the storage of personal data when you dispute the accuracy of the data (this limitation lasts for the duration of our verification of this possible inaccuracy), when the processing is unlawful and you prefer to obtain the processing limitation rather than the erasure of the data, when we no longer need the data but you consider that they are still necessary for the establishment, exercise or defence of legal rights, when you have made a request for opposition due to your particular situation and this limitation is obtained during the time of verification of the balance of interests between our legitimate interests and your rights and freedoms.
Where processing has been limited, personal data may only be processed with your consent or for the exercise, recording and defence of legal rights.
- Right to portability
You have the right to receive the personal data you have provided directly to us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data or to request that we transmit it to another controller. This right applies only to processing operations based on the consent of the person, or on the performance of the contract, which are carried out by an automated process.
4) Contact us
You can apply to exercise one of the rights mentioned below:
- By sending an email explaining the subject of your request to the following address: email@example.com
- By sending a letter explaining the purpose of your request to the following address: Sofra, 35 rue Pauline Borghèse, 92200 Neuilly Sur Seine
All requests must be signed and accompanied by a photocopy of an identity document and specify the address to which the reply is expected. A response will then be sent within one month of receipt of the request, which may be extended by two months depending on the complexity or number of requests.
In addition, in accordance with the RGPD, you have the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
5) How long do we keep your data ?
The personal data collected are kept for the time necessary to achieve the purposes described in Article 2) Collection of personal data, increased by the time required by law. The main retention periods are :
One year from the date of the connection concerned
Duration of contractual relationships, increased by 3 years for animation and prospecting purposes
3 years from last incoming contact
10 years, as accounting evidence
Transaction data and means of payment
Duration of the transaction (until the hotel's account is credited) plus any withdrawal periods, unless you have agreed to a longer period
Unless you give us a specific directive (provided that this specific directive is reasonable and feasible for us), we will delete all your personal data in the event of death, at the end of the applicable storage period and applicable requirements, at the request of a rightful claimant and on proof of his status as rightful claimant and of your death.
6) To whom can we send your data ?
The personal data we collect may be transmitted:
- To the authorized personnel of Metz Tgv Invest Hotel
- To any Sofra Group company
- To technical service providers providing services that contribute to the achievement of the purposes 2) Collection of personal data
- Has social networks and in particular, depending on the sites visited, Facebook, LinkedIn, Instagram. We therefore invite you to consult the privacy policies of these various social networks to learn about the collections and processing they perform on your data.
If you do not wish your personal data to be transmitted, you may exercise your rights under Article 3) Your rights as a customer.
You agree that we may also be required to disclose any information about you in order to comply with Applicable Regulations, or to respond to any judicial or administrative request.
7) Security measures
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorised access to such data.
However, we do not control all the risks associated with the operation of the Internet and draw your attention to the existence of possible risks inherent in its operation.
In the event that you identify a security breach affecting the site, you agree to provide us with relevant information about the breach on a confidential basis.
8) Accuracy of data
As a user of the site or customer, you declare that you are informed of the importance of the accuracy of the personal data concerning you and that you provide information through the site or in the context of your exchanges with us.
You also undertake to provide only accurate personal data during your exchanges, contractualization with us, service requests and throughout the use of the site and to update them immediately if one or more of these personal data should change during the said period of use of the site or the contract binding you with us.
You undertake to strictly comply with the terms of this Personal Data Policy and the General Terms and Conditions of Sale of the site when using it.
The company Metz Tgv Invest Hotel may not be held liable in the event of: (i) the use of your data, in particular identification data, by a third party, whether through negligence or your own fault; (ii) the fact that the personal data is incorrect or that it is not updated by you; (iii) failure to comply with your obligations under the applicable regulations, this Personal Data Policy or the GTC and/or other contractual documents that are applicable to you.
Any financial penalty that may be imposed on Metz Tgv Invest Hotel will be at your expense, in particular by any decision of a French administrative or judicial court, or by an independent administrative authority such as the Commission nationale de l'informatique et des libertés (CNIL), as a result of your failure to comply with your obligations under this Personal Data Policy.
In the event that one of the clauses of this Personal Data Policy is invalid, in particular due to a change in legislation, applicable regulations or a court decision, this shall in no way affect the validity and compliance with the other clauses of the Personal Data Policy.
This Personal Data Policy and the documents to which it refers are governed by French law.
1) What is a cookie ?
A cookie is a small alphanumeric file that is placed on the user's (hereinafter referred to as "you") device (computer, smartphone, tablet, mobile, etc.) while browsing the site.
2) Is your consent necessary ?
Before depositing or reading a cookie that is not necessary for the provision of a service, website publishers must :
- Inform the user of the purpose of cookies ;
- Obtain the user's consent ;
- Provide a way for the user to refuse them.
The validity period of this consent is thirteen months. Cookies are stored either for the duration of browsing the site or for a period of thirteen months after their first deposit on your device. At the end of the storage period, the personal data collected through cookies will be deleted.
However, some cookies are exempt from collecting consent, in particular those strictly necessary for the provision of a service expressly requested by you.
The cookies used fall into the following categories:
- Necessary cookies : they help to make the site usable by activating basic functions such as page navigation and access to secure areas of the site. The site cannot function properly without these cookies.
- Preferences cookies : they allow the site to retain information that changes the way the site behaves or displays as your preferred language or region.
- Statistical cookies : they help the site editor to understand how visitors interact with the site by collecting and communicating information anonymously.
- Marketing cookies : they are used to track visitors through websites in order to offer them relevant advertisements corresponding to their interests.
4) Is it possible to identify myself from cookies ?
The information collected is for the exclusive use of Metz Tgv Invest Hotel and its partners, in particular the service providers, and is under no circumstances transferred to third parties.
Cookies issued by third parties, over which we have no control, may be placed on your browser. These cookies allow the user to be personally identified. We invite you to consult the privacy policies specific to each of these third parties.
5) How can I prevent cookies from being stored ?
Apart from the technically necessary cookies, the recording of a cookie on a device depends on your will, which you can express or modify at any time through the different choices available to you.
If you have accepted the registration of cookies on your device, the built-in cookies may be temporarily stored in a dedicated area on your device.
For cookies that do not have the exclusive purpose of allowing or facilitating navigation or that are not strictly necessary for the provision of the services offered via the site, an information banner is displayed when you first connect to the site, in order to inform you before depositing these cookies, of their presence and to allow you, if necessary, to oppose their deposit on your device.
Several possibilities are offered to the user to oppose cookies :
Setting of cookies by the web browser
The user can configure his Internet browser so that HTTP-type cookies are stored in his device or, on the contrary, they are rejected, either systematically or according to their originator.
The user can also configure his internet browser in such a way that the acceptance or refusal of cookies is offered to him from time to time, before a cookie is likely to be stored in his device.
For the management of cookies and its choices, the configuration of each browser is different. It is described in the help menu of the user's browser, which will allow him/her to know how to modify his/her wishes regarding cookies :
- For Microsoft Internet explorer (Windows Internet Explorer, Windows 10, Windows 8.1, Windows 7): http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- For Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDDeskt....
- For Safari: https://support.apple.com/kb/PH21411?locale=fr_FR&viewlocale=fr_FR
- For Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
- For Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
The advice of the CNIL
The website of the CNIL (Commission nationale Informatique et Libertés) offers you advice to limit the traceability of your web browsing:
- Block third-party cookies. Third-party cookies are not usually necessary to take advantage of the resources available on the Internet. If you want to limit your traces, it is recommended to refuse them by default.
- Prevent the installation of the most common track markers. Numerous extensions allow the different track markers to be blocked. For example, for the browser Chrome, DoNotTrackMe, Disconnect, Ghostery...
- Block social network sharing buttons.
- Limit tracking in Adobe Flash. It is recommended to change these settings by connecting to the online settings manager, but if the Flash site offers a deactivation to prevent storage on computers, it does not work 100%. LSO (Flash) cookies resist the manipulation of erasing "traditional" cookies through the web browser.
Setting of cookies by the User
You can connect to the Youronlinechoices site, offered by the digital advertising professionals grouped within the European Digital Advertising Alliance (EDAA) and managed in France by the Interactive Advertising Bureau France.
You will be able to find out which companies are registered on this platform and which offer you the possibility of refusing or accepting cookies used by these companies to adapt the ads that may be displayed on your device to your browsing information : http://www.youronlinechoices.com/fr/controler-ses-cookies/.
This European platform is shared by hundreds of Internet advertising professionals and provides a centralized interface for you to reject or accept cookies that may be used to adapt the ads that may be displayed on your Terminal to navigation. Please note that this procedure will not prevent advertisements from being displayed on the websites you visit. It will only block technologies that allow ads to be adapted to your interests.
Setting of cookies by the site
You can also refuse certain cookies by using the cookie management tool provided by our site.
6) What are the consequences of changing cookie settings ?